Sonova ESG Report 2022/23

ESG strategy and governance

ESG strategy and targets

IntACT, Sonovaʼs ESG strategy, defines our sustainability commitments by building on four key areas: protecting the planet, serving society, advancing our people, and acting with integrity. The name IntACT emphasizes the ultimate goal – keeping our planet and people intact – and underlines the urgency to ACT.

  • Protecting the planet: We drive the transition to a resource-efficient and low-carbon future of our operations throughout the life cycle of our products and services.
  • Serving society: We constantly innovate in hearing health care, improve access for people in under-served areas, and engage actively with our communities.
  • Advancing our people: We foster our employeesʼ development, wellbeing, and engagement in an inclusive work environment that embraces diversity.
  • Acting with integrity: We behave ethically and apply the highest quality and safety standards to everything we do.

Our sustainability management approach centers around tangible and measurable targets with firm dates for achievement and regularly measured performance indicators. In the table below, we list our key targets and progress covering the four areas of our ESG strategy. More information on performance indicators, targets, policies, processes, programs, and actions is provided in the corresponding sections of this ESG Report:

ESG strategy and governance

Progress on key ESG targets

 

 

 

 

 

 

 

ESG target

 

ESG topic

 

Progress

 

2022/23 performance

Protecting the planet

 

 

 

 

 

 

We reduce greenhouse gas emissions relative to revenue by 50% compared to 2017 by 2022. 1

 

Climate action

 

Achieved

 

-64% CO 2 e emissions relative to revenue vs. base year 2017

We aim to reduce scope 1 and 2 greenhouse gas emissions by 78.3% vs. 2019 by 2032.

 

Climate action

 

On track

 

-63% scope 1 and 2 CO 2 e emissions vs. 2019

We aim to reduce scope 3 greenhouse gas emissions by 32.5% vs. 2019 by 2032.

 

Climate action

 

On track

 

-18% scope 3 CO 2 e emissions vs. 2019

We reduce packaging waste by 20% vs. 2019 by 2023.

 

Eco-friendly products

 

Behind schedule

 

15% packaging increase vs. base year 2019

Serving society

 

 

 

 

 

 

We increase unit sales of hearing instruments in low- and middle-income countries by 50% vs. 2018/19 by 2023/24.

 

Access to hearing care

 

On track

 

48.5% increase of HI sold vs. base year 2018/19

We train and certify 250 hearing care professionals (HCPs) in low- and middle-income countries through the Swiss International Hearing Academy (SIHA) 12-month HCP program by 2022/23.

 

Access to hearing care

 

Achieved

 

270 HCPs trained and certified in 2021/22 and 2022/23

We increase lives impacted by the Hear the World Foundation (HTWF) by 10% year-over-year – focusing on children with hearing loss in low- and middle-income countries.

 

Access to hearing care

 

Achieved

 

27% increase of fitted devices in 2022/23 (2,880 fitted devices vs. 2,260 in previous year)

Advancing our people

 

 

 

 

 

 

We achieve the employee engagement rate level of high performing companies by 2022/23.

 

Employee engagement

 

Not achieved

 

82% employee engagement rate vs. 88% benchmark in 2022/23

We aim for >95% of employees to have a development plan by 2022/23. 2

 

Talent development

 

Achieved

 

97.4% employees with development plan in 2022/23

We strive for 40% women in key positions by 2025/26.

 

Diversity and inclusion

 

Behind schedule

 

34.5% women in key positions in 2022/23 vs. previous year 35.2%

We aim to implement an enhanced global employee health & wellbeing program by 2022/23.

 

Employee wellbeing

 

Achieved

 

Health & wellbeing program implemented

Acting with integrity

 

 

 

 

 

 

We improve the product reliability rate >20% year-over-year for hearing instruments (HI). 3

 

Product quality, safety and reliability

 

Not achieved

 

HI reliability rate declined by 2%

We improve the product reliability rate >20% year-over-year for cochlear implants (CI). 4

 

Product quality, safety and reliability

 

Achieved

 

CI reliability rate improved by 27%

We implement human rights due diligence (HRDD) aligned with international frameworks and train all relevant employees by 2022/23.

 

Human rights and labor practices

 

Achieved

 

HRDD framework launched, Human Rights Policy published, employees trained

We achieve an annual on-time employee Code of Conduct training completion rate of >95%.

 

Business ethics and legal compliance

 

Not achieved

 

93.8% on-time completion of annual Code of Conduct training

We aim to conduct assessments of >90% of direct material suppliers with potential high ESG risk by 2023/24.

 

Responsible supply chain

 

On track

 

78% of identified potential high ESG risk suppliers assessed

1) Scope 1 and 2 and air-travel related scope 3 emissions.

2) Excluding employees on leave, external temporary workers, interns and employees in production/assembly for whom other skill-related growth paths are established.

3) The HI product reliability rate includes Receiver-In-Canal (RIC), Custom In-The-Ear (ITE) and Behind-The-Ear (BTE) hearing instruments.

4) The CI product reliability includes Naìda pediatric and adult processors/externals.

Key ESG targets as of 2023/24

 

 

 

ESG target

 

ESG topic

Protecting the planet

 

 

We aim to reduce scope 1 and 2 greenhouse gas emissions by 78.3% vs. 2019 by 2032.

 

Climate action

We aim to reduce scope 3 greenhouse gas emissions by 32.5% vs. 2019 by 2032.

 

Climate action

We reduce energy consumption per FTE by -10% by 2027 vs. 2022.

 

Climate action

We reduce packaging waste by 20% vs. 2019 by 2023.

 

Eco-friendly products

We reduce operational waste per FTE by -5% by 2027 vs. 2022.

 

Waste

We reduce water withdrawal per FTE by -5% by 2027 vs. 2022.

 

Water

Serving society

 

 

We increase unit sales of HI in low- and middle-income countries by +50% by 2023/24 vs. 2018/19.

 

Access to hearing care

We increase lives impacted by the Hear the World Foundation (HTWF) by 10% year-over-year.

 

Access to hearing care

Advancing our people

 

 

We increase the share of women in senior management to 35% by 2028/29.

 

Diversity and inclusion

We increase the share of women in middle management to 50% by 2028/29.

 

Diversity and inclusion

We aim to maintain or improve our annual employee engagement score year-over-year.

 

Employee engagement

We aim to train >1,000 line managers on “Mental Health First Aid Conversations for Managers” by 2024/25.

 

Employee wellbeing

Acting with integrity

 

 

We improve product reliability rate by >20% year-over-year for HI.

 

Product quality, safety and reliability

We improve product reliability rate by >20% year-over-year for CI (externals).

 

Product quality, safety and reliability

We conduct at least one human rights impact assessment per year.

 

Human rights and labor practices

We achieve an annual on-time employee Code of Conduct training completion rate of >95%.

 

Business ethics and legal compliance

We aim to conduct assessments of >90% of direct material suppliers with potential high ESG risk by 2023/24.

 

Responsible supply chain

ESG strategy and governance

ESG governance

Sonova has a defined governance structure to manage, improve, and report on our ESG performance. The ESG governance structure involves our highest governance body – the Board of Directors –, the Management Board and ESG Council, the Corporate Sustainability team, ESG topic owners and experts at Group level, as well as local Group company representatives.

The Board of Directors bears the overarching responsibility for Sonovaʼs strategic direction – which includes the ESG strategy, key targets, and performance. The Board of Directors is also responsible for the approval of critical business policies, such as the Code of Conduct and the Human Rights Policy; as of the 2021/22 financial year, it also reviews and approves the annual ESG Report. The Board of Directors receives a monthly ESG update from the CEO, and ESG topics were on the agenda and discussed at most of the regular Board of Directors and committee meetings during 2022/23. Critical ESG topics of specific relevance during the 2022/23 financial year were for example greenhouse gas emissions reduction progress and target setting in line with the Science Based Targets initiative, diversity and inclusion, human rights, ESG reporting and assurance, as well as regulatory developments.

The two sub-committees of the Board of Directors – Audit Committee and Nomination and Compensation Committee – have specific responsibilities related to ESG. The Audit Committee reviews the performance and effectiveness of external and internal audit, which includes the external limited assurance of the ESG Report. The Audit Committee is informed quarterly about critical concerns raised via SpeakUp, our internal and external anonymous whistleblowing platform. The Nomination and Compensation Committee considers ESG capabilities as part of the process for selecting potential Board candidates, and also reviews and approves ESG related targets in the compensation for Management Board members. Sonova ensures that newly elected members of the Board of Directors are given appropriate introduction and orientation and that the members receive continuing training about their responsibilities.

The Management Board is responsible for oversight of Sonovaʼs ESG activities across all material ESG topics; and individual responsibilities per ESG topic are assigned to respective members of the Management Board. Progress on various ESG topics and target is regularly reviewed and discussed at Management Board meetings. ESG targets have been an integrated element of each memberʼs variable cash compensation (VCC) since the 2020/21 financial year. ESG performance objectives represent 10% of the overall VCC for each Management Board member: in general, 5% is allocated to two objectives that are consistent for all Management Board members, and 5% to one to three individual objectives for each member. The performance objectives that must be met to achieve the target VCC are mutually agreed upon at the beginning of the financial year.

The ESG Council consists of the Sonova Group CEO, CFO, GVP Operations, GVP Human Resources Management & Communications, Group General Counsel & Compliance Officer, and the Director Corporate Sustainability. The ESG Council met on a quarterly basis during 2022/23; it reviewed the monthly development and implementation of the Groupʼs ESG strategy, including its commitments and targets, and monitored progress on ESG key performance indicators and initiatives, defining measures and assigning responsibility for actions. In addition to the quarterly meetings, the ESG Council members received frequent updates on key ESG targets and performance development.

Sonovaʼs Corporate Sustainability team, led by the Director Corporate Sustainability, provides expertise to the Management Board on relevant ESG topics, implements and further develops the ESG strategy and initiatives across Sonova, monitors progress, prepares quarterly ESG Council meetings, regularly engages with relevant internal and external stakeholders, and closely collaborates with ESG topic owners and functional/business experts at Group level, as well as local Group company representatives. These local representatives report data on ESG progress and performance to the Corporate Sustainability team and drive relevant ESG initiatives locally within a specified country or region.