About this CR Report

Reporting profile

Reporting practice

Sonova reports in an annual cycle. The 2019/20 reporting period covers the financial year from April 1, 2019 to March 31, 2020. The most recent previous Annual Report and Corporate Responsibility Report were released on May 21, 2019.

The Sonova CR Report for 2019/20, when combined with the Business and Financial Report 2019/20, complies with the Global Reporting Initiative (GRI) Standards and forms an integral part of Sonova’s UN Global Compact Communication on Progress. See our GRI content index for details on how the report content maps against the GRI Standards and UNGC principles. The index refers to the content of the online CR Report. Additional relevant information about economic performance and remuneration is provided in the Compensation Report, Corporate Governance Report, and Financial Review chapters of the Annual Report.


The information and data provided relate to the entire Sonova Holding AG, including its Group companies, unless explicitly noted. Some environmental data stems from actual data collection, whereas other data of selected Group companies were only estimated. Whenever applicable, it is stated in the respective sections whether the data is measured or estimated.

Organizational profile

Sonova, headquartered in Stäfa, Switzerland, is a leading provider of innovative hearing care solutions. The Group operates through its core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova. Sonova offers its customers one of the most comprehensive product portfolios in the industry – from hearing instruments to cochlear implants to wireless communication solutions. Pursuing a unique vertically integrated business strategy, the Group operates through three core businesses – hearing instruments, audiological care and cochlear implants – along the entire value chain of the hearing care market. The Group’s sales and distribution network, the widest in the industry, comprises over 50 own wholesale companies in over 30 countries and more than 100 independent distributors. This is complemented by Sonova’s audiological care business, which offers professional audiological services through a network of around 3,500 locations in 19 key markets. Founded in 1947, the Group has a workforce of over 14,000 dedicated employees and major operation sites in Switzerland, the United States, China, and Vietnam. Across all businesses, Sonova pursues its vision of a world where everyone enjoys the delight of hearing and therefore lives a life without limitations.

Sonova Holding AG is a Swiss public limited company. More details on our products, services, brands, and activities as well as financial information, including a list of significant shareholders is provided in the 2019/20 Financial Report and Business Report.

Restatements and significant changes

In the “Investment in people” section, selected data provided in earlier Sonova CR Reports were restated due to changes in reporting scope, data collection methods, or metrics definition. Wherever applicable, details are stated in the respective tables. There were no further significant changes during 2019/20 in the scope, boundary, or measurement methods applied in the report, that would require a restatement of information provided in earlier Sonova CR Reports. There were no changes to the organization’s size, structure, ownership, or supply chain that could cause or contribute to significant ESG impacts during the reporting year. The list of material topics has been updated as described in the section “CR program”.

Declaration and assurance

This report has been prepared in accordance with the GRI Standards: Core option.

PricewaterhouseCoopers AG has provided independent assurance on specific data outlined in the CR Report 2019/20. For more detail, see the Independent Assurance Report. The compensation report, the consolidated financial statement, and the financial statement of Sonova Holding AG in the 2019/20 Annual Report have been audited by a statutory external auditor.


If you have questions regarding this CR Report 2019/20 or its contents, please contact Sonova AG, Laubisrütistrasse 28, 8712 Stäfa, Switzerland.
Phone: +41 58 928 01 01 | Fax: +41 58 928 20 11 | Email: cr@sonova.com

Dieser Abschnitt ist nur in englischer Sprache verfügbar.